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Social media guidelines

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General guidelines for social media pages:

  • be respectful and courteous
  • do not post private information, such as any identifying or confidential information (Member or account number etc.), and
  • do not use profane, obscene, inappropriate, disruptive or unrelated language.

Social media pages are moderated. All comments and posts will be reviewed to ensure that they comply with our policies. We reserve the right to delete comments or posts that we deem abusive, inflammatory or otherwise inappropriate.

Social media pages are public and can be viewed by anyone. This includes your posts, tweets or comments made to the pages. While pages are actively monitored and we make every effort to respond in a timely manner, we cannot guarantee that every comment will be responded to. Because pages are public, only content distributed through the official account is considered representative of SERVICE ONE's views, and content not distributed by the official account is not endorsed or recognised by SERVICE ONE, and therefore SERVICE ONE cannot be held responsible or accountable for it.

Occasionally links to third-party sites are included in content, when we think information would be helpful. However, please note that this does not in any way constitute an official endorsement of the site or company responsible for the content. We will do our best to identify and disclose any relationships that SERVICE ONE may have with a site or company. 

Security and importance notices

When engaging through social media platforms, it is important you do not share your financial or personal information (in your posts, tweets, comments or similar). Do not include any personal information, such as Member number, account details, address, phone number, birthday etc. We will never request that you publicly disclose this information. At times and in order to accurately respond to your enquiries, we may suggest that you message us using the platforms direct/private messaging functionality. We will then make contact using the contact details we hold to verify your identify and/or authenticity of the enquiry.

Our involvement in social media is governed by our Terms of Use and Privacy Policy as well as the guidelines specific to each of the individual social media platforms we feature on. Details on these guidelines can be found on each platform's websites.


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