Contact/visit us
All of the information you need to get in touch, visit us and our business numbers.
Contact/visit us
| Contact us | Use our online enquiry form | ||||
| Email us | support@serviceone.com.au | ||||
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Phone us Mon - Fri: 9.00am - 5.00pm Sat: 9.00am - 4.00pm Sun: 10.00am - 2.00pm For overseas callers |
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Social media |
Social media guidelines and information Like us on Facebook Follow us on Instagram Follow us on LinkedIn |
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| Visit us | Locate a Branch | ||||
| Mobile bankers | Make an appointment now | ||||
| Fax us |
(02) 6215 7171 +61 2 6215 7171 (from overseas) |
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phoneLink (24 hours account info) |
1300 361 431 | ||||
| eLink Internet banking | Internet banking | ||||
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Lost/Stolen Cards (Visa cards and rediCARDs) |
Mon - Fri: 9.00am - 5.00pm Sat: 9.00am - 4.00pm Sun: 10.00am - 2.00pm After hours phone number After hours (for overseas callers) |
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System Access Help For lost or stolen Internet and telephone banking access codes, unauthorised use of systems, security breach or resetting of access codes and passwords |
Mon - Fri: 9.00am - 5.00pm Sat: 9.00am - 4.00pm Sun: 10.00am - 2.00pm |
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| Write to us | Locked Bag 1, DEAKIN ACT 2600 | ||||
| Compliments, suggestions and complaints | Make a compliment, complaint or suggestion. | ||||
| Branch/rediATM locations | Use the interactive locator or the rediATM website | ||||
| BSB | 801 009 | ||
| SWIFT code (for international money transfers) | CUSCAU2SXXX | ||
| International Money Transfers: | ||||||||||||
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When sending International Money Transfers to SERVICE ONE Alliance Bank accounts, be sure to quote the following information to ensure the payment is sent correctly and received accordingly.
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| Lost/Stolen card hotline | 1300 361 761 | ||||
| Access Code Service helpline | 1300 361 761 | ||||
| phoneLink | 1300 361 431 | ||||
| Card Services | 1300 135 538 | ||||
| Cash Passport Helpline |
1800 098 231 (Australia) 0800 444 691 (New Zealand) 800 966 321 (Hong Kong) 00531 780 221 (Japan) 00798 4434 1279 (South Korea) 001800 442 212 (Thailand) 0800 056 0572 (UK) 1 877 465 0085 (USA/Canada) +44 207 649 9404 (other countries) |
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| CGU Insurance |
1300 763 909 (general enquiries) 13 24 80 (24/7 claims hotline) |
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| Bendigo Bank Merchant Services | 1300 132 741 |
Visit us
Please note: the SERVICE ONE Branch network may be currently operating on reduced trade in response to COVID-19. Be sure to check out serviceone.com.au/COVID-19 for the latest information and Branch operating hours.
Batemans Bay
Shop 1, Citi Centre Arcade,
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Belconnen
Shop 4, Lakeview Square
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Bemboka
Loftus Street,
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Canberra City
1 - 3 Rimmer Street (ground floor, Lena Karmel Lodge),
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Cooma
138 Sharp Street,
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Deakin
75 Denison Street,
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Gungahlin
The Marketplace, Shop 51,
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Queanbeyan
68-70 Monaro Street,
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Tuggeranong
Shop 23, Ground Level,
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Tumut
Shop 3, The Connection,
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Woden
Shop 71, Gallery Court,
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Assistance Beyond Crisis (ABC)
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